Business Customer Services What is quality customer service, providing a 5 STAR service, communication, positive and negative language, managing complaints, going the extra mile. Communications Communication models, effective communication, the art of listening, barriers to communication, mediums of communication. Leadership and Management Learning styles, management vs leadership, inspiring Leaders, leadership styles, selling a visions, motivation and delegation, performance management. Business Coaching Know your WHY, vision & mission statements, culture and values, standard operational procedures, team management vs leadership, leadership styles. Bespoke role-specific training and workshops Organisation specific training or the adaptation of courses / workshops to fit employee requirements. Business Etiquette and Ethics Working with others, culture & values, supporting others, timekeeping and attendance, sustainable development goals, performance management.